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Associate Director, Facilities & Operations (9175)

Date: Sep 20, 2022

Location: Washington, DC, DC, US, 20016

Company: American University

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This position plans, directs and monitors facilities management and operations services including grounds, maintenance of building systems, facility construction, furniture purchases and renovations for the Kogod School of Business (KSB). Confers and provides leadership to department personnel and assists and advises KSB Senior Leadership for the overall operation of the physical plant. The position also oversees the administrative support program, directing staff to ensure completion of projects and proper functioning of business and program operations.  This position creates and interprets event policy and provides support to events within the KSB footprint through oversight and coordination functions. This includes knowledge of AU scheduling priorities, coordination with KSB and AU event stakeholders, and best practices for event operations, including AU guidance, safety, setup and teardown.

Essential Functions

  1. Operations Management: Manages overall operations of the physical plant, providing administrative support, purchasing and distributing work items and administering contracts. Ensures proper upkeep of facilities, to include HVAC, plumbing, grounds, housekeeping, electrical, and mechanical systems, elevators, fire safety, carpentry, pest control, lighting, cleanliness, sanitation, snow removal, etc. Responds to complaints regarding such matters as custodial care, building safety and other building support requirements. Provides oversight for space use and facilities administration including KSB laboratory and conference spaces.  Represents KSB on University Task Forces, Strategic Imperative Committees, and University-wide working groups. Serves as a liaison to the Office of the Provost, Facilities Management, and Office of Planning and Project Management.  Coordinates and manages space and office support issues for KSB academic departments.
  2. Maintenance Planning: Develops preventive maintenance plan with established frequencies, times, standards and methods and develops systematized program of cleaning. Ensures periodic preventive maintenance and special inspections of all equipment. Plans for and schedules work to be done within available resources, engaging subcontractors as needed to assist in maintenance and repair and conducts inspections to assure that work performed meets requirements. Develops long-range proposals which exceed the basic procedural maintenance and to optimize the services available across the enterprise.
  3. Supervision of Staff: Hires, onboards, and trains full-time staff members. Provides coaching and feedback and evaluates performance. Seeks opportunities and encourages staff in professional and skill development. Designs and implements trainings using learning outcomes for new staff each semester as well as regular training sessions throughout the semester for a group of 10-15 student and part-time workers. 

Supervisory Responsibility

  • One Operations manager (to be hired), one Administrative Assistant and 10-15 student and part-time workers.

Work Environment

  1. Emergency Preparedness: Works with AU’s Department of Risk, Safety and Transportation Programs to assure the safety of students, faculty, and staff. Implements physical plant changes as requested by AU’s Offices of Police and Emergency Preparedness. Develops educational programs for KSB faculty and staff on key safety concerns.  Represents KSB on University Task Forces, Strategic Imperative Committees, and University-wide working groups. Serves as a liaison to the Office of the Provost, Facilities Management, and Office of Planning and Project Management for COVID-19 and other emergency response planning.
  2. Budgetary Oversight: Prepares, justifies and recommends annual operating budget to be able to maintain the proper upkeep of facilities and operations support. Reviews status and reallocates resources to meet changing conditions. Maintains appropriate cost records, reports and evaluations and makes recommendations to Assistant Dean. Assists in establishing cost control procedures to determine whether expenditures are within budgetary limitations. Recommends and develops department policy and procedures.
  3. Other Duties as Assigned by Dean or Assistant Dean.

Position Type/Expected Hours of Work

  • Full Time.
  • Project Leader/Advisor B.
  • Exempt.

Salary Range

  • Mid to high 70's; to commensurate with experience.

Required Education and Experience

  • Bachelor's degree or equivalent.
  • 6-8 years of relevant experience.

Preferred Education and Experience

  • Experience in an academic setting.
  • Experience in an area related to facility management/operations.

Additional Eligibility Qualifications


  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC