Academic Advisor (4740)

Date: Nov 20, 2023

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  


Provides professional academic support services to undergraduate students in the School of Communication. Advises and counsels new, continuing and non-degree students regarding their academic, professional and career goals. Provides guidance on issues that affect academic performance and monitors the academic progress of each assigned student.  Actively participates in on-campus activities related to the recruitment, conversion, and retention of new and continuing undergraduate students. This position works under general supervision.

Essential Functions

  1. Academic Advising: Advises and counsels undergraduate students in meeting degree requirements and understanding policy as well as procedures; assists students with selection and registration of courses; addresses issues that affect academic performance; makes appropriate referrals to other University student services; communicates with faculty regarding students in academic distress; liaisons with other University departments that support athletes, international students, first generation students, students of color, learning disabled students, honor students, and other students with special needs or circumstances; provides recommendations and solutions to streamline advising processes that improve students’ academic experience and address their developmental needs.
  2. Academic Review. Monitors and evaluates each student’s academic progress throughout the school year; assists students with the resolution of problems that arise after periodic degree audit updates, change of majors, graduation, etc.; Conducts degree clearance for graduating students; assists students in selecting classes and in making changes for registration; Maintains and updates students files; Makes recommendations to the Director regarding exceptions to academic regulations, academic warnings, probations and dismissals.
  3. Recruitment and Orientation Activities for New Students: Assists both new first year and transfer students with their selection and registration of courses; participates in on-campus recruitment and conversion events; conducts orientation activities for new students.
  4. Co-curricular Programming and Special Projects: Participates actively with the Director, the advising team, and other University staff to identify and develop experiential education programs and other special initiatives that enhance the professional, intellectual, career, leadership, and personal development of undergraduate students.
  5. Represents the SOC on university committees and serves as resource for faculty and other members of the university community.

Supervisory Responsibility

  • The advisor works with approximately 350 individual undergraduate students, including new first year and transfer students as well as non-degree and continuing students. 

Work Environment

  • The Academic Advisor reports directly to the Director of Undergraduate Student & Academic Affairs. The position requires a high level of interaction with the other Academic Advisor, Senior Academic Advisor, Senior Administrative Assistant as well as  students, faculty and other campus and external constituencies including the Assistant Dean for Undergraduate Academic Services, the SOC Academic Program Assistants, Academic Advisors, Dean of Students, Registrar’s Office, AU Central, International Student Services, Financial Aid, Student Accounts, New Student Programs, AU Abroad, Academic Support and Access Center, Counseling Center, Athletic Academic Support Service, the Dean for Undergraduate Education, Honors, and the Office of Enrollment.
  • The advisor is expected to exercise professional judgment in all aspects of the position and has broad decision-making authority subject to review by the Director.

Position Type/Expected Hours of Work

  • Full Time.
  • Coordinator/Analyst B.
  • Exempt.
  • This is a union-eligible position. The union-eligibility of individual position incumbents will be determined based on the incumbent’s employer of record.

Salary Range

  • $53,000.00 - $55,000.00/year; to commensurate with experience.

Required Education and Experience

  • Bachelor degree required. 
  • 2-4 years of work experience in academia in a student affairs capacity
  • Strong interpersonal communication and problem solving skills with an appreciation for diversity
  • Excellent attention to detail with strong ability to prioritize and multi-task in a fast-paced, high pressure environment
  • Demonstrated ability to serve as part of a team and develop productive working relationships with multiple constituencies (students, faculty, staff, alumni, parents)
  • Familiarity with a university environment including an understanding of the organizational and governance structure of major colleges and universities.

Preferred Education and Experience

  • Master’s degree in student development/affairs, higher education, or counseling with exposure to academic advising or other relevant, transferrable professional experience preferred.

Additional Eligibility Qualifications

  • Strong interpersonal and advising skills such as the ability to listen, hear, and empathize, and communicate effectively with students, faculty, parents and administrators.
  • The ability to make appropriate decisions.
  • The ability to work with diverse student populations.
  • Knowledge and understanding of the developmental issues (academic, social, intellectual and ethical) in a diverse population of young adults.
  • To be familiar with the unique features of a university community.
  • To understand and to interpret university policies and procedures as they apply to advising students and parents.
  • To know the requirements for individual majors, and university programs.
  • To understand the importance of developing cooperative working relationships with other divisions of the campus community.
  • To become familiar with resources and support services for students.


  • Please provide a cover letter and resume with your application.
  • If selected for a preliminary interview, all advisors are required to submit a video interview for this first interview. Written submissions will not be accepted. Please let us know if you have unique circumstances for further consideration



AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Union Eligibility

This position is part of a collective bargaining unit represented by SEIU Local 500. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500.


Other Details

  • Hiring offers for this position are contingent on successful completion of a background check.
  • Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Current American University Employees

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Contact Us

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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.


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