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Admissions Counselor (5361)

Date: Nov 21, 2022

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  

About the Department/Unit

The Office of Enrollment is responsible for the recruitment of undergraduate students, including freshmen and transfers, to the university, as well as the financial support for students. The Office consists of four areas which work in concert to meet the university’s strategic enrollment goals: Admissions, Enrollment Marketing (including the Admissions Welcome Center), Financial Aid, and Operations. In all, 75 staff members are part of the Office of Enrollment. We are supported in our recruitment efforts by partners across the university as well as over 100 student volunteers (AU Ambassadors and AU Diplomats) who host prospective students and conduct campus tours.


This position is one of two customer-facing positions that are responsible for greeting, assisting, and presenting to prospective students and families who visit the Welcome Center. This position will serve as a primary point of contact for the more than 26,000 annual visitors to the Welcome Center. During normal times, the Welcome Center offers two information sessions and tours per day. During high volume times, the Welcome Center offers four information sessions and tours per day. The Center coordinates almost 50 group visits per year. The incumbent is responsible for preparing the Welcome Center for opening each day by stocking literature, supplies and troubleshooting audio/visual or other problems that would impact a visitor’s experience. This position will assist with oversight of the current students in the AU Ambassadors Program.

Interacts with senior-level staff of the university and works with Admissions and Financial Aid staff to effectively promote the university and its programs and to meet Office of Enrollment goals.

This position reports directly to the Associate Director of On-Campus Programs. This position is one of staff support, with the aim of facilitating a successful campus visit experience for prospective students and their families. The staff member will also track visitor statistics. This position works under direct supervision.

Essential Functions

  1. Conducts information sessions for prospective students and their parents and participates in all on-campus recruitment events. On occasion, meets with prospective or admitted students and their families one-on-one to answer their questions.
  2. Checks in visitors for their tour and information session or interview to ensure that visitors meet with the proper contact person. Arranges visitors into groups and sends out tours. Matches prospective students with admissions staff for appointments. Distributes admissions literature and other materials to visitors. Tracks visitor statistics.
  3. Assists with answering general admissions phone calls and emails by supplementing the Admissions Call Center.
  4. Assists Associate Director with staff oversight of the AU Ambassadors Program.
  5. Maintains stock levels of admissions materials by ordering publications throughout the week. Orders office supplies.

Position Type/Expected Hours of Work

  • Full Time
  • Specialist B
  • Non-Exempt
  • This is a union-eligible position. 
  • This position is tailormade for a recent college graduate who is looking to begin a career in higher education, particularly within the field of admissions. Numerous previous incumbents have gone on to become Assistant Directors of Undergraduate Admissions within AU’s Office of Enrollment. While this position does not generally undertake admissions work, there is an opportunity for training and mentoring for individuals looking to grow within the admissions field.

Salary Range

  • $40,000.00 - $43,000.00/year.

Required Education and Experience

  • Bachelor's degree
  • Less than 1 year of relevant experience

Preferred Education and Experience

  • Demonstrated ability to multi-task and problem solve under strict deadlines.
  • High level of customer service, public speaking, computer and writing and editing skills.

Additional Eligibility Qualifications


  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC