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Associate Director for Online Program Student Services (12137)

Date: Jan 9, 2019

Location: Washington, DC, US, 20016

Company: American University


The Associate Director will manage post-enrollment student support and advising functions for graduate students enrolled in the Online Graduate Program.  This position serves as the liaison between students and the University community, working collegially with offices within AU to ensure student service functions are performed in a uniform and consistent manner.  The Associate Director will research, evaluate and establish best practices in order to delivery high-quality and personalized services to students enrolled in the Online Graduate Programs.  This position will also work collaboratively with employees from the third-party provider to implement post-enrollment policies and practices for online students.


The Associate Director will report to the Asst. Dean for Online Programs and serves as the liaison to the other administrative units in order to delivery appropriate services to online students including Graduate Advising, Registrar, Center for Career Engagement, AU Central, Student Accounts.  The Associate Director will manage all current advising and an academic advisor.

Position Type/Expected Hours of Work

  • 35-Exempt
  • Sr. Coordinator/Analyst A

Salary Range

  • Commensurate with experience

Required Education and Experience

  • Bachelor's degree
  • 4-6 years of relevant experience
  • Experience in advising and/or student-facing services
  • Strong interpersonal and written communication, presentation and problem-solving skills
  • Demonstrated organization skills, capacity for detail, ability to excel in a multicultural environment

Preferred Education and Experience

  • Experience in higher education program management, enrollment management, financial and operational management, technology-based communication
  • Experience working at American University and/or experience working with 2U or other online education provider

Additional Eligibility Qualifications

  • Hiring offers for this position are contingent on successful completion of a background check


Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC

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