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Associate IT Product Manager (18820)

Date: May 25, 2023

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  


The Associate IT Product Manager is responsible for supporting the technology needs of university schools, departments, and teams, and will guide the success of a product from requirements through implementation. The Associate Product Manager will work closely with stakeholders to understand their technology needs and will communicate requirements and align priorities with cross-functional teams and vendors for product delivery.

Essential Functions

  1. Leads and collaborates with stakeholders and IT cross-functional teams to develop, launch, and maintain products (software applications, processes, enhancements, etc.), supported by the Director, IT Product Management and IT Product Managers. Facilitates delivery of new product functionality by documenting requirements and prioritizing initiatives to ensure work focuses on those with maximum value.  
  2. Serves as a liaison between schools and departments, technology teams, vendors, and other support teams. Communicates effectively with stakeholders to ensure successful product delivery and customer adoption. Clearly articulates the business value to the team, so they understand the intent behind the new product or enhancement. 
  3. Coordinates internal and external resources to meet department and project goals. Maintains relationships with vendors and partners with them in support of stakeholder technology needs. Understands what is needed to advance technology initiatives forward and advocates additional resources as appropriate to ensure objectives are achieved.      

Position Type/Expected Hours of Work

  • Full-Time
  • Exempt
  • Team Leader/ Consultant B

Salary Range

  • Commensurate with experience.

Required Education and Experience

  • Bachelor's degree.
  • 2-4 years of relevant experience.

Preferred Education and Experience

  • Master's degree.
  • 3-5 years of relevant experience.

Additional Eligibility Qualifications

  • Demonstrated knowledge of the various principles, practices, methods, and techniques of project management and/or business analysis.
  • Experience developing business cases and writing logical, detailed and complete requirements/functional specifications.
  • Knowledge of higher education administrative systems and related business principles, methods and procedures highly desirable.
  • Experience with change activities (Change Management).


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Other Details

  • Hiring offers for this position are contingent on successful completion of a background check.
  • Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC