Auxiliary Services Manager (19426)

Date: Sep 18, 2023

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  

About the Department/Unit

The Campus Auxiliaries team is dedicated to serving the American University community by providing a variety of important non-academic services to our AU Community. Our services include campus dining, one card, the Eaglebucks program, mail services, conference and guest services, campus store, campus retail, and campus vending. We are also responsible for the University's off campus real estate holdings, including the historic Airlie Hotel, Conference Center, and Berkshire Farm in Warrenton, Virginia. Our team is made up of dedicated and experienced staff members who collaborate with our vendor and campus partners to deliver the best possible experiences for our community. As a team, we pride ourselves on best in class service, teamwork, and developing innovative ways to support our AU community.


The Auxiliary Services Manager is responsible for the management of the University's Auxiliary Service Operations which include the University’s dining program, commercial real estate properties, one card office, mail services, licensing, campus store, and campus rooftop and retail leases. The Auxiliary Services Manager reports to the Senior Director of Dining and Auxiliary Services. The Manager’s responsibilities include serving as the department liaison for Facilities Management activities, updating and maintaining office databases, administration of Auxiliary Services activities, supporting the development of vendor contracts and requests for proposals, compiling market data and performing operational analysis, and facilitating communication for the department between the university, contractors, tenants and vendors. 

Essential Functions

  1. Auxiliary Services Administration: Serves as point person and department liaison for Facilities Management activities that impact Campus Auxiliaries operations, including conference and guest services. Ensure that services are operated in a manner consistent with good office practices and the University’s policies and procedures. Ensure compliance with building codes and other governmental (local, state, and federal) regulations. Solicit quotes and evaluate outside contractors and manage the fulfillment of the contract by monitoring performance and ensuring satisfactory completion before authorizing the final payment. Approve proposals for minor projects.
  2. Commercial Property Management: Day to day management of the property management contracts for commercial buildings owned by the University and for residential properties leased by the University. Coordinate the operations of the property management company regarding tenant relations and building policies with the Senior Director for Auxiliary and Dining. Review and route for approval all routine expenditures by the property management company. Review capital project plans and make recommendations to the Sr. Director of Dining and Auxiliary Services and the Assistant Vice President for Campus Auxiliaries and Airlie for improvements. 
  3. Project Management: Supports the needs of the entire Campus Auxiliary department by providing project support for small and medium capital and technological projects. Supports the Sr. Director in developing project timelines for renovations, repairs and other activities that will impact availability of dining and retail venues. In conjunction with the Sr. Director, performs walk throughs and site inspections to ensure progress monitoring and compliance with University policies. Manages project reporting, scheduling, KPI tracking, and other project management duties as required 
  4. Other duties as assigned.

Work Environment

  • Travel to University commercial properties located within 2-3 miles of the University. 

Position Type/Expected Hours of Work

  • Full Time, 35 hours/week.
  • Sr. Coordinator/Analyst B.
  • Exempt.
  • 3/2 Hybrid (3 Days in Office/2 Days Remote).

Salary Range

  • Commensurate with experience.

Required Education and Experience

  • Bachelor's degree or equivalent.
  • 2-4 years relevant experience.

Preferred Education and Experience

  • Experience working in commercial property management.
  • Experience working in University Auxiliaries.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Other Details

  • Hiring offers for this position are contingent on successful completion of a background check.
  • Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

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