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Clinical Case Manager (14037)

Date: Jan 15, 2021

Location: Washington, DC, US, 20016

Company: American University


The Clinical Case Manager promotes the academic, social, and emotional well-being of students by providing clinical case management, referral assistance, crisis intervention, consultation, outreach, and participation in rotation of after-hours emergency coverage. The Clinical Case Manager also assists with the Counseling Center’s training program, and participates in activities throughout the university.

Essential Functions

  1. Case Management Responsibilities. Develops and implements systems for follow-up with students who have been referred to community resources (i.e., therapists, psychiatrists, hospitals). In coordination with Counseling Center staff and other AU case management teams, assists and supports students in accessing community-based outpatient mental health services. Assists students who have been hospitalized for psychiatric concerns transition successfully out of the inpatient setting into recommended aftercare resources. Assists and collaborates with Counseling Center staff and campus partners in treatment and disposition planning for students with complex mental health needs.
  2. Clinical Training. Provides clinical training to graduate student clinicians regarding case management skills and utilization of referral resources. Participates in other activities related to the clinical training programs of the Center, such as trainee selection, orientation, and evaluation.
  3. Clinical Services. Provides urgent care services to students as needed. Engages in brief transitional care services with students as needed.
  4. Consultation and Outreach. Provides consultation to members of the AU community, including faculty, staff, parents, and students, regarding the mental health needs of students. Consults with on- and off-campus health care providers to help coordinate care.
  5. Professional Participation. Participates in program development, review and development of policies and procedures, staff meetings and other activities affecting the efficient and effective functioning of the Center. Participates in Center, division, or university committees or task groups. Participates in peer supervision, professional development, or other training to develop and refine professional skills and knowledge.
  6. After-Hours Emergency Coverage. Provides after-hours emergency coverage as required.
  7. Contributes to the profession by presenting at conferences, writing, and publishing.
  8. Other duties as requested by the Associate Director or Director


Work Environment

  • The Clinical Case Manager reports to the Director of Clinical Services.

Position Type/Expected Hours of Work

  • Full time
  • Exempt
  • Sr Coordinator/Sr Analyst A

Position’s Required Presence (subject to change due to the University’s operating status)

  • Require full presence on campus 

Salary Range

  • Commensurate with experience

Required Education and Experience

  • Master's Degree in counseling, psychology, social work, or related field
  • Licensed or license-eligible as a Social Worker, Professional Counselor, or other relevant licensure in the District of Columbia at the time of hire
  • One year of case management experience in a mental health setting required

Preferred Education and Experience

  • 2+ years post-licensure with case management experience in a college/university counseling center
  • Understanding of human development and the promotion of healthy growth
  • Strong professional interest and experience working with a diverse student population including students of color, international students, students with disabilities, and first generation college students
  • Experience in providing referrals and case management with severe or potentially life-threatening psychological conditions

Additional Eligibility Qualifications

  • Hiring offers for this position are contingent on the successful completion of a background check
  • The incumbent must adhere to all relevant ethical, legal, and professional standards


  • Click here to learn about American University's unique benefit options


Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC