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Business Systems Analyst (14531)

Date: Aug 26, 2021

Location: Washington DC, DC, US, 20016

Company: American University


The Business Systems Analyst is a key member of the IT Product Management team in the Office of Information Technology. This individual works very closely with the University’s business units and Information Technology developers, to assess current capabilities and understand how to design effective processes through the use of technology. This individual is involved in all phases of project management and application development, and collaborates with developers to make sure the applications meet desired business outcomes.

Work Environment

  • The Business Systems Analyst position will report to the Director of the IT Product Management team within the Office of Information Technology 
  • The individual in this role will work with a broad group across campus and a broad group within OIT to facilitate implementation of key business processes

Position Type/Expected Hours of Work

  • 35-Exempt
  • Project Leader/ Advisor B

Required Education and Experience

  • Bachelor’s degree or equivalent
  • Three years of relevant systems analyst or project management experience
  • Knowledge of database concepts, project management, requirements analysis, business process management and system troubleshooting techniques
  • Excellent written and oral communication skills
  • Experience in a functional support role for ERP implementations

Preferred Education and Experience

  • 1+ years of Ellucian’s Colleague ERP experience
  • PMP or Prince2 Certification
  • Experience with web tools and SQL
  • 2+ years of experience at a university or college
  • Experience working in student services related processes (registrar’s office, academic units, financial aid office, and student accounts office)
  • Working knowledge of requirements management and project management
  • Working knowledge of relational databases
  • Effective customer service skills
  • Excellent organizational and time management skills
  • Strong conceptual, analytical, and problem solving skills
  • Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals
  • Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions 
  • Ability to develop, train, and mentor peers

Additional Eligibility Qualifications


  • Click here to learn about American University's unique benefit options


Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC