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Senior IT Project Manager (13879)

Date: Nov 24, 2022

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  

About the Department/Unit

It is an exciting time to join the Office of Information Technology as we embark on our implementation of Workday Finance and Human Capital Management (HCM) and Salesforce CRM.  Be part of a team that will work with customers to understand business needs, configure business processes in Workday and Salesforce, and lead testing.  Our dedication to work-life balance is supported by offering a hybrid work model and fostering an inclusive work environment.


The Senior IT Project Manager (PM) will be responsible for managing the successful deployment and implementation of customer contract deliverables. This individual will be responsible for planning, managing, and coordinating project activities from initiation through delivery to ensure project goals and objectives are accomplished within the constraints of budget, schedule and scope while minimizing risks and ensuring compliance with guidelines, best practices, and standards established by the Project Management Office (PMO). The PM will coordinate agile development teams, ensuring all activities use the principles of the Scrum and/or Kanban Framework and actively identifies and removes impediments to ensure that assigned sprints and projects are completed on time. Tracks and reports daily schedules. The PM will work closely with analysts, developers, subject matter experts, internal project champions, campus stakeholders, and third-party vendors in planning, coordinating, executing, and supporting campus technology projects and initiatives. In this role, s/he will apply project management, organizational development and change management knowledge to lead and implement IT technical and business solutions to successfully achieve desired business outcomes for the University.
This position will interact with IT staff in various departments as well as key senior leadership across different staff and academic units.

Essential Functions

  1. Manage technology development and implementation projects involving departmental or cross-functional teams, following guidelines, best practices, and standards established by the PMO. Plan, produce, coordinate and monitor project schedules, budgets, resources and deliverables. Monitor/lead the project from initiation through delivery. Act as liaison between implementation teams, management, interdepartmental campus partners and vendors to ensure completion of the project on schedule, on budget, and within scope. Perform due diligence in defining the project goals and objectives, project scope, requirements, priorities, constraints, and assumptions in consultation with the project sponsors and key stakeholders and establish how project success will be measured. Develop detailed project plans integrating the interdependencies of planning, design, development, and thorough testing, including system testing, performance testing, and user acceptance testing (UAT), to ensure collaboration across the project teams. Lead agile teams and facilitate agile events including planning events, daily standups, retrospectives, and demonstrations.
  2. Mentor project team leads to guarantee project success and assist PMO in maturing and adoption of project standards and guidelines across OIT. Contribute to a positive and professional work environment and facilitate positive and effective teamwork. Play an essential part in organizational change/transformation/adoption as part of large technology system and process changes; helping University partners optimize organizational performance by aligning people, processes, and technology to support business transformation and achieve desired business outcome. Apply agile project management, organizational development and change management knowledge to lead and implement business technology solutions. Guide, direct and plan as needed with campus partners, which may include senior campus management, faculty, and/or external constituencies in change management efforts. Provide and perform organizational change assessment, stakeholder analysis, readiness assessment, user adoption assessment; measurement and analysis.

Salary Range

  • Commensurate with experience.

Required Education and Experience

  • Bachelor's degree in Information Technology, Computer Science, and/or Engineering Management discipline
  • At least 5 - 8 years of experience in leading technology projects, deploying large scale ERP technical solutions such as Workday preferably in a Higher-Ed environment, training, and organizational development, including ability to facilitate problem-solving meetings to resolution, overseeing successful programs/initiatives, and providing impactful organizational development/change interventions. A proven track record of success in implementing technology systems is essential.

Preferred Education and Experience

  • Master's degree or equivalent in Organization Development, Business Administration, or equivalent in training and experience preferred.
  • PMP, PMI-ACP, SSM, CSM, CSPO, and/or ITIL Certification preferred.
  • 8-10 years of relevant experience.
  • Work experience in universities and higher education institutions.

Additional Eligibility Qualifications

  • Strong Agile Project Management, Business Analysis, Change Management, Organizational Development, and Technical Skills.
  • Working knowledge of ServiceNow ITBM, Microsoft Project, or similar project management software.
  • Excellent analytical, planning, problem solving, critical thinking and decision-making skills.
  • Strong written and verbal communication and interpersonal skills
  • Excellent time management and organizational skills with the ability to handle multiple projects simultaneously with minimal supervision.
  • Demonstrated ability to set and manage priorities with multiple internal & external customers.
  • Desire and ability to learn and apply new skills and technologies quickly.
  • Strong technical skill to translate technical requirement to high-level project goals.
  • Ability to manage and facilitate relationship between IT and campus partners.
  • Skills to assess training needs; ability to design, plan and conduct trainings; traditional instructor-led as well as web-enabled strategies and technologies.



AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC