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Dining Programs Coordinator (5378)

Date: Jan 10, 2019

Location: Washington, DC, US, 20016

Company: American University

Summary/Objective

The Dining Programs Coordinator is responsible for the timely posting of all meal plans to student records (Datatel and Blackboard Transact), program coordination and promotion for Dining Services events and venues, installation and troubleshooting of hardware and software problems, managing student and parent concerns regarding meal plans and EagleBucks transactions. The incumbent shares responsibility for the EagleBucks campus debit card program including but not limited to the recruitment and support of on and off campus merchants, developing and providing regular reports, maintaining EagleBucks.com web service, and acting as a liaison with various campus offices (Dining Services, e-operations, etc.). The incumbent also serves as a primary customer service representative in the office responsible for being able to assist with all facets of departmental operations.

Work Environment

  • This position requires a great deal of coordination with other staff members in One Card and Dining programs office as well as with other University offices and personnel

  • The Dining Programs Coordinator must be willing and able to perform as part of a team and on occasion lead team activities 

  • Some occasional nights and weekend hours may be required at specific times of the year

Position Type/Expected Hours of Work

  • 35 non-exempt
  • Coordinator/Analyst B

Salary Range

  • Commensurate with experience 

Required Education and Experience

  • Bachelor’s degree and 2 years of relevant work experience in a professional office setting, or the equivalent combination of education and work experience

  • Good organizational, time management, communication, and customer service skills 

  • Ability to utilize computer software to gather, analyze and present financial information 

  • The desired candidate must have strong customer service skills 

  • Ability to communicate effectively with a variety of constituencies desired 

  • Must have strong organizational and multi-tasking skills and have the ability to work quickly, accurately and independently

Preferred Education and Experience

  • Ability to communicate in written and oral formats to a diverse customer base preferred 
  • Familiarity with computerized point-of-sale systems preferred
  • Experience with and knowledge of financial record-keeping principles preferred
  • Experience with Microsoft Office, Blackboard, and Ellucian-Colleague products preferred

Additional Eligibility Qualifications

  • Hiring offers for this position are contingent on successful completion of a background check


 

Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

 

Contact Us:

For more information or assistance with the American University careers site, email theworkline@american.edu.

 

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.


Nearest Major Market: Washington DC

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