Share this Job

Graduate Programs Coordinator (7404)

Date: Jun 10, 2019

Location: Washington, DC, US, 20016

Company: American University


This Graduate Program Coordinator is the principal point of contact for current, prospective, and alumni graduate students within the Masters of Arts in Teaching (MAT) and Special Education programs, which are two of the five graduate programs offered in the School of Education (SOE), including those in traditional partnership and online programs. This position is student-facing, monitoring students from prospective status to post-graduation to increase enrollment and enhance program quality. This position maintains an in-depth knowledge of, and is able to communicate with all stakeholders details about the SOE graduate programs, university regulations, and academic and graduation requirements in order to ensure that graduate students and our alumni have accurate information and guidance. This position is responsible for developing and regularly documenting student programs of study, maintaining student enrollment data, and assistingwith the development of the SOE schedule based on these enrollment needs.

Students in the Teacher and Special Education Programs must meet state certification requirements. As a result of SOE's accreditation from CAEP and Specialty Professional Associations in each area of teacher licensure, each student must be individually evaluated and cleared for teacher certification, along with meeting the degree requirements. This affects procedures for admission, program completion, and graduation clearance. This position facilitates the completion of forms to facilitate matriculation to graduation for the MAT and Special Education graduate programs.

Position Type/Expected Hours of Work

35 Non-Exempt

Required Education and Experience
  • Bachelor's degree in education or related field
  • 3-5 years of relevant experience in academic advising or other academic program support work experience
  • Skill using Microsoft Office suite including Outlook, Word, PowerPoint and Excel to develop and maintain databases, develop briefings, presentations and reports and conduct data analysis
  • Skill using social media tools and technology for program and/or organizational marketing and outreach
  • Exceptional communications skills are critical as public speaking will be an important component of the position
  • Ability to provide high levels of customer service and exercise tact and diplomacy while interacting with student, faculty, university staff and peers on sensitive matters
  • Must be very detail-oriented, able to multitasks and respond to students and other program stakeholders in an accurate and timely manner
  • Exemplary time management and multi-tasking skills
  • Exemplary organization skills
  • Excellent interpersonal skills and strong team-oriented mindset
Preferred Education and Experience
  • Master’s degree preferred
  • Skill using survey applications (Survey Monkey/Qualtrics), data reporting systems such as Microstrategy BI and academic course management systems

  • Skill using CommonSpot, InDesign and/or Photoshop for web design and marketing

  • Skill using Ellucian/Colleague, CRM Recruit/Advise software or other academic CRM 

Additional Eligibility Qualifications
  • Hiring offers for this position are contingent on successful completion of a background check



Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC

Find similar jobs: