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HR Administrative Assistant (4534)

Date: May 26, 2023

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  

About the Department/Unit

HR is evolving and embarking on the Hiring Process Reinvented initiative which will improve our recruiting and onboarding processes to deliver an employee experience that attracts and retains high-performing and diverse faculty and staff at all levels.


The HR Administrative Assistant provides day-to-day administrative support to the staff of the Human Resources Department. In this position, the incumbent schedules for and provides front desk coverage for the office. Duties include, but are not limited to providing service to walk-in customers, answering and screening incoming calls, overseeing supply orders and distribution and coordinating the timely payments of HR office invoices, purchase orders, and disbursement requests. The HR Administrative Assistant will also provide back-up support to the Records Specialist on employee record management and employment verifications. The incumbent will also supervise and coordinate the work duties of the front desk student employees.

Essential Functions

  1. Deliver high-quality customer service to department’s customers at the HR front desk by greeting visitors, answering phones and providing assistance and/or information as appropriate.
  2. Provide support to HR and Payroll staff as HR Administrative Assistant: oversee equipment orders, repairs; maintain supplies and office equipment; identify enhancements to customer and office services for internal staff and lead implementation.
  3. Provide back up support to the Records Specialist. Performing duties such as employee file maintenance and employment verifications.
  4. Assist Assistant Vice President and all the Directors of Human Resources with projects as needed and provide administrative support including scheduling and phone coverage.
  5. Other duties as assigned. 

Supervisory Responsibility

  • This position reports to the Director, HR Customer Service.
  • Reporting to this position are 2-3 front desk student employees. This position provides office management support for the 40 HR and Payroll staff, and provides administrative support to the Executive Director and Director Team of the HR Department. The front desk team provides the first line of customer service to approximately 50% of the department’s customer contacts.

Position Type/Expected Hours of Work

  • Full Time.
  • Specialist B.
  • Non-Exempt.
  • Hybrid Eligible - 1 day per week

Salary Range

  • $24 per hour.

Required Education and Experience

  • High school diploma.
  • 2 to 3 years of customer service and administrative experience required.
  • Excellent communication skills (oral and written) are essential.
  • Experience with Microsoft Office: Word, Excel and PowerPoint programs are required.

Preferred Education and Experience

  • Bachelor’s degree preferred.
  • Supervisory or human resources experience preferred.
  • Prior office management or invoice processing preferred.
  • Experience with Outlook, web and graphic design programs preferred.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Other Details

  • Hiring offers for this position are contingent on successful completion of a background check.
  • Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC