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Member Services/Facility Coordinator (13534)

Date: Jan 13, 2023

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  


This position will assist with the supervision of the three Recreational Sports and Fitness facilities and coordinate and oversee front desk operations within these facilities. The Coordinator will hire, train and supervise the part time member services staff. This position is responsible for all front desk operations including but not limited to, check in software, equipment rental, pro-shop.  This position will assist with all money handling. 

Essential Functions

  1. Act as Manager on Duty. These duties include, but not limited to, supervision of the member services staff, fitness floor staff, lifeguards, and group exercise instructors; complete financial transactions for memberships and services; and serves as the overall point of contact for the facility.
  2. Direct the planning, coordination, and assessment of a comprehensive front line services program. This includes, but not limited to, inventory control, access control, and equipment rental.
  3. Hire, train, schedule, supervise, and evaluate part time member services staff. Provide training and staff meetings for all staff.
  4. Track and evaluate goods and services to assist with program planning and ensure member satisfaction.
  5. Reach out across the AU campus to partner with, volunteer, and encourage participation with other units and office. 

Supervisory Responsibility

  • The Coordinator reports directly to the Assistant Director, Membership Services and Promotion.
  • The incumbent will provide direction to part-time member services staff.

Position Type/Expected Hours of Work

  • Full Time - 35 hours per week.
  • Specialist B
  • Non-Exempt

Salary Range

  • Commensurate with experience.

Required Education and Experience

  • Bachelor’s degree preferred in Physical Education, Kinesiology, Recreation Administration, Sports Management or related field or the equivalent in education, training, and/or experience.
  • At least 2 years of relevant work experience.
  • Proficiency in Microsoft Office such as but not limited to Microsoft Word, Excel, and PowerPoint. 
  • Good interpersonal and communication skills required.
  • American Red Cross CPR, AED, and First Aid certification required.

Preferred Education and Experience

  • A Master’s degree in Physical Education, Kinesiology, Recreation Administration, Sports Management, Higher Education, or related field preferred.

Additional Eligibility Qualifications


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC