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Network Operations Center Analyst (3647)

Date: Oct 12, 2021

Location: Washington, DC, US, 20016

Company: American University


The Network Operations Center (NOC) Analyst conducts operational functions and monitors the university’s campus-wide wired, wireless and voice networks to ensure a consistently stable communications environment for all students, faculty, and staff. The Analyst controls and monitors multiple different network servers, network hardware and software, as well as AC, UPS and Fire Suppression systems in the Data Center. The Analyst provides first level PC hardware and software, telephone, and cable television troubleshooting support for the AU community via telephone and e-mail. This position coordinates activities with OIT units including Technical Support, Network Operations, Communications Services, Network Engineering, and other IT staff to resolve customer technology problems. The Analyst is also responsible for operating and monitoring the University Tape Library system and ensuring its consistent operation. This position requires self-direction and general supervision.   

Position Type/Expected Hours of Work

  • Part time 
  • 24 hours per week 
  • Non Exempt 

Salary Range

  • Commensurate with Experience

Required Education and Experience

  • A high school diploma or its equivalent is required

Preferred Education and Experience

  • A bachelor’s Degree and/or relevant technical certificates are preferred.   
  • Two years of work experience in a data center environment   

  • Experience with personal computer hardware, MacOS, and software applications such as Microsoft Office, e-mail, etc. and proficiency with the Internet   

  • Must have knowledge of networking concepts and protocols, routers and switches, wireless equipment, and network servers using operating systems such as MacOS and Linux.   

Additional Eligibility Qualifications


This position is considered to be an “essential employee” and will have to report to work during emergency closing periods. Due to the nature of the NOC function, the incumbent must be willing to work during evenings, weekends, and overnight hours. The incumbent must be able to lift materials up to 50 pounds and be willing to work in a noisy environment.  


Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC