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Operations Coordinator, Office of the Registrar (17842)

Date: May 9, 2022

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  


Reporting to the University Registrar, the operations coordinator understands the policies and processes for all functions of the Registrar’s Office. The operations coordinator will assist in many aspects of departmental operations, which includes helping to ensure the general office operates efficiently and effectively daily by providing administrative support for the work of mid and senior-level staff members. The operations coordinator will interact with students, staff, faculty, and various campus partners.  

Essential Functions

  1. Assists in maintaining the integrity of student records
  2. Maintains compliance with academic policies and procedures by interpreting and communicating them to students, faculty, academic units, and campus partners. 
  3. Assists with the preparation and management of meetings
  4. Provides support for all office functions and services related to record integrity processes
  5. Manages other projects as necessary; performs related duties as assigned.

Position Type/Expected Hours of Work

  • Full Time
  • Coordinator/Analyst B
  • Non-Exempt
  • This is a union-eligible position.

Salary Range

  • Commensurate with experience.

Required Education and Experience

  • Associate's degree
  • 2-4 years of relevant experience
  • Demonstrated competency in administering services and operations in a college/university environment, including demonstrated skill in problem solving and change management.
  • Commitment to providing high-quality customer service.
  • Ability to work in a collaborative results-oriented environment.
  • Establishes, motivates, and supports effective teams to meet objectives.
  • Current knowledge of Federal educational laws and policies pertaining to education records.
  • Ability to effectively use computer and information technology
  • Experience in student records or other related databases.
  • Demonstrated ability to be a fast learner and a fast starter in a continuously evolving technological environment.
  • Excellent interpersonal, written, and oral communication skills.
  • Strong work ethic, creativity, and initiative.

Preferred Education and Experience

  • Bachelor's degree or equivalent

Additional Eligibility Qualifications


  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC