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Part-Time Front Desk Assistant

Date: Nov 24, 2021

Location: Washington, DC, US, 20016

Company: American University


The Part Time Front Desk Position provides and facilitates the smooth functioning of Counseling Center’s Front Office. It also coordinates with the functioning of Lifeworks with the Counseling Center. The person in this position must be a responsible, dependable, supportive team member, and, as the Counseling Center’s first point of contact, have excellent customer service skills.  The Part-Time Front Desk Position reports directly to the Operations Administrator who reports directly to the Executive Director of the Counseling Center. .

Essential Functions

  1. Client  and Community Contact.  Answer phones, greet walk-ins, provide information to the AU community regarding Counseling Center services; schedule initial consultation and urgent care appointments; manage staff and trainee requests and room scheduling; observe and maintain a confidential front office environment.
  2. Data Collection and File Maintenance. Create and maintain confidential files for clients and data collection and data input of client demographic information.
  3. Coordination Of Life Works.  Provide a vital link for the dissemination of information and office procedures between Life Works and the Center staff, Center trainees and campus partners. Coordinate with Life Works to ensure that students receive appropriate care from the organization. Ensure that the Counseling Center and Life Works are appropriately sharing and distributing information to each other.

Hours and Salary Range

  • 20-25 hours Monday - Friday
  • $22/hour

Required Education and Experience

  • High School Diploma or GED required; bachelor’s degree preferred.
  • 1 + years of experience in a confidential medical, mental health, or learning environment is optimal. 

Additional Eligibility Qualifications


Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC