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Patron Service & Event Coordinator (6446)

Date: Jan 13, 2023

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  


This position assists the Facilities & Operations Manager in supervising all activities associated with ticket office operations, internal and external rental requests, guided tours and general marketing management. Teaches and trains students in the areas of event ticketing, customer service and general office maintenance. This position requires minimal supervision and a high level of self-direction and student employee management.

Essential Functions

  1. Ticket Office Management: Under the direct supervision of the Katzen Facilities & Operations Manager, this position coordinates all patron services operations within the Katzen Ticket Office. This includes the hiring, training and staffing of ticket office employees, event ushers, event assistants and other patron related staff as needed. Additionally, personally managing events for internal and external renters based upon need. The Patron Services and Events Coordinator is the primary contact point for University Tickets and is responsible for entering, updating and managing ticketed events on-line according to the CAS ticketing policy for the Katzen Arts Center, Greenberg Theater, and American University Museum.
  2. Events Management: The Patron Services and Events Coordinator is the initial contact for all internal and external renters interested in the Katzen Arts Center. In conjunction with the Katzen Facilities & Operations Manager, the position screens potential renters and provides basic rental information and tours to interested clients. The position maintains a rental spreadsheet that illustrates past, present and future interest in the Katzen Arts Center. First point of contact for all events within the Katzen Arts Center. 
  3. Finance: This position maintains accurate fiscal records of all ticket office receipts, executes deposit forms according to policy, and provides weekly updates regarding attendance and sales as well as ensuring that all patron related fiscal issues are resolved appropriately and timely. 
  4. Tour Coordinator: The Patron Services and Events Coordinator schedules all tours of the Katzen Arts Center and works closely with other university offices in order to provide regular and VIP tours. This position maintains the literature racks and display units located throughout the building and interacts with CAS/university marketing on behalf of the center.
  5. Other duties as assigned by the Katzen Facilities & Operations Manager.

Work Environment

  • The worker normally performs their job indoors in an office environment.

Position Type/Expected Hours of Work

  • Full Time, 35 hours/week.
  • 2.1 Specialist B.
  • Non-Exempt.

Salary Range

  • $36,960.00 - $43,500.00/year; to commensurate with experience.

Required Education and Experience

  • Bachelor’s Degree in Hospitality Management or or equivalent education, training and experience
  • 2-4 years of supervisory experience in a university setting.
  • Advanced knowledge in all areas of ticketing operations and special event production.

Additional Eligibility Qualifications


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC