Police Sergeant & Communications Center Manager (15664)

Date: Nov 6, 2023

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  


The Police Sergeant- Communications Center Manager is a sworn, commissioned University Special Police Officer, serving as a section commander for the Emergency Communications Center in the American University Police Department (AUPD) with University Safety and Security Services (USSS). This is technical work in planning, scheduling and directing the receipt, transmission and dispatch of emergency calls, information and messages, and the dispatch of University Police personnel. This position directs, plans, organizes, and manages the Emergency Communications Center for the department.

Essential Functions

  1. Directs the administrative and operational processes of the Emergency Communications.
  2. Coordinates assigned Public Safety programs, including Crisis Intervention, de-escalation training, special events, records management, and/or other programs as assigned. Ensures program compliance with University policy and District of Columbia law.
  3. Coordinates and collaborates with leadership to develop plans, policies and procedures, rules, and regulations. Oversees the development of contingency and long-range communications plans. Establishes guidelines for the use of emergency communications systems and equipment in the Communication Center.
  4. Collaborates with other area Emergency Communications Managers for the processing of mutual aid, interoperable communications, and establishing interagency protocols.
  5. Develops, manages, and oversees expenditure of funds for the Emergency Communications Center’s budget.
  6. Interviews, hires, and trains personnel for the Communications Center. Schedules, assigns, reviews, and evaluates the work of assigned staff.


Evaluating and Implementing Ideas
Making Accurate Judgments and Decisions
Managing Talent
Building and Supporting Teams
Championing Customer Needs
Developing Plans

Supervisory Responsibility

  • Directly supervises 15 FT Police Dispatchers.

Position Type/Expected Hours of Work

  • Full-Time.
  • Non-Exempt.
  • Project Leader/Advisor B.
  • Position is considered as essential personnel under the University Personnel policies.
  • Position is required to be able to work outside normal business hours, to include nights and weekends.
  • This is a sworn position.

Salary Range

  • Commensurate with experience.

Required Education and Experience

  • High School Diploma or equivalent.
  • 3-5 years of relevant experience.

Preferred Education and Experience

  • Prior experience as a sworn, uniformed supervisor in a law enforcement agency.
  • Prior experience in a university policing environment, with demonstrated experience coordinating programs with other university entities, such as campus life.
  • Comprehensive knowledge of community policing techniques (obtained via experience, education, and training), especially as it pertains to the university environment.
  • Knowledge of criminal law and procedure of the District of Columbia.

Additional Eligibility Qualifications

  • Must be able to possess and maintain a University Special Police Officer Commission or equivalent.
  • Successful completion of medical examinations upon hire.
  • Successful completion of initial, annual and random drug screens.
  • Must possess and maintain a current driver’s license.
  • Must be able to obtain and maintain the University’s approval to drive University vehicles.
  • Must be able to maintain and possess certification from a recognized law enforcement training academy.
  • Must be able to maintain and possess all certifications that are required for uniformed officers.
  • Must have comprehensive knowledge of the laws of arrest, search, and seizure.
  • Must maintain training certification.
  • Knowledge of department policies and procedures applicable to emergency communications personnel.
  • Knowledge of the emergency communications center operating procedures and equipment.


  • Knowledge of Federal Communications Commission rules and regulations as related to public safety radio and telephone equipment.
  • Knowledge of the American University campus and surrounding geography.
  • Ability to plan, assign and supervise the work of subordinates.
  • Ability to read and interpret technical written materials.
  • Ability to exercise good judgment in handling emergency calls and complaints.
  • Ability to remain calm and operate effectively under stressful situations.
  • Ability to comprehend data quickly, and make decisions quickly in accordance with established procedures.
  • Ability to operate a personal computer, two-way radio systems, telephones and other related communications equipment.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Other Details

  • Hiring offers for this position are contingent on successful completion of a background check.
  • Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC