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Residential Operations Coordinator (5537)

Date: Jun 4, 2021

Location: Washington, DC, US, 20016

Company: American University


The Residential Operations Coordinator provides logistical and administrative support for the Residence Life program by assisting with the planning and implementation of residence hall desk operations. Reporting directly to this position are 4 student staff Desk Coordinators.

Essential Functions

  1. Departmental Administrative Support: Responsible for all residential desk scheduling during the academic year, break, and holiday periods. Assist with the transition of the residential community desk from the academic year to summer conference. Lead processing payroll for student employees. Provide administrative support to Community Directors for residential community openings and closing. Assist with administrative support for Housing and Residence Office. Responsibilities include assisting with the coordination of large-scale department events, initiatives, and processes, records management, and scheduling.
  2. Professional and Student Staff Recruitment, Selection, and Training: Assist with departmental recruitment, select, training for professional and student staff members. Provide administrative support with data collection, reporting and evaluation of professional and student staff recruitment, selection, and training committees. Review and revise residential desk staff manuals, design and distribute training schedules, arrange speakers and presenters, and compile assessment and evaluation data. Coordinate logistics and manage relevant data for student staff selection and ensure the prompt processing and follow-up on staff applications and employment agreements.
  3. Customer Service: Provide customer service to students, parents, and guests to answer questions about housing policies and desk operations. Respond to all telephone, written, and personal housing inquiries.
  4. Other Duties as Assigned: Attend regularly scheduled Housing and Residence Life staff meetings. Attend regular one-on-one meetings with the Assistant Director of Residence Life.

Work Environment

  • Position may require working additional or non-traditional hours, including weekends and/or evenings

Position Type/Expected Hours of Work

  • Full time
  • Specialist B
  • Non-Exemp

Salary Range

  • $41,000/annually

Required Education and Experience

  • High school diploma or equivalent
  • 1-3 year of relevant experience

Preferred Education and Experience

  • Associate's degree or equivalen
  • Experience in college residence hall management and/or student affairs

Additional Eligibility Qualifications

  • Diversity, Equity, and Inclusion: An ability to welcome, value, and affirm individuals of all identities and experiences, and a commitment to ensure they are understood, appreciated, and fully included in the university community.
  • Interpersonal Skills: Ability to relate well to and develop and maintain effective relationships with people from varied backgrounds and situations; demonstrate understanding, concern and empathy for others; effectively relate to people who are displaying hostility or distress; and respond appropriately to the needs and feelings of different people in different situations.
  • Organizational Skills: Ability to organize, carefully prepare, and review one’s own work to ensure completeness and accuracy; clarify priorities, expectations, and timelines; manage time effectively; set up procedures to ensure high quality of work and adherence to deadlines; and follow up with others to ensure that agreements and commitments have been fulfilled.
  • Standard Office Software: Skill using email, word processing, spreadsheet/ data analysis and presentation development software applications such as Microsoft Outlook, Word, Excel, and PowerPoint while preparing briefings, reports, and presentations.
  • Ability to supervise work study employees and/or student volunteers.
  • Student-centered orientation and commitment to helping students be successful and experience a sense of belonging.
  • Hiring offers for this position are contingent on successful completion of a background check


  • Click here to learn about American University's unique benefit options


Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC