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Student Account Operations Specialist (14105)

Date: May 13, 2019

Location: Washington, DC, US, 20016

Company: American University


The position reports directly to the Associate Director and has no direct reports. The incumbent's main responsibilities include but are not limited to supporting the Associate Director with all various billing and collection functions related to student, sponsor, and special program receivables. Overall goal for the position is to ensure the timely and accurate posting of student, sponsor, and special program receivable transactions. The position responsibilities are there to contribute to the overall office performance including service quality, reduced receivables, and to have fewer bad debt write-offs. The Student Account Operations Specialist will enhance the support functions associated with the university's long-range goal of offering additional special programs.

Position Type/Expected Hours of Work

  • 35-Nonexempt
  • Specialist A

Salary Range

  • 43,000.00 to 47,000.00 (Annually)

Required Education and Experience

  • Bachelor’s degree or equivalent in education, training, and/or experience
  • Strong analytical/problem solving skills using sound judgment within policy parameters
  • Excellent verbal, written and interpersonal skills
  • Computer proficiency in Microsoft Office Suite is required to create spreadsheets, presentations and other documents
  • Strong knowledge of data management and analysis
  • Must be able to take initiative, prioritize and complete work with minimal supervision in fast-paced, deadline-oriented office

Preferred Education and Experience

  • Have a high understanding of media tools and design skills (knowledge of Photoshop, InDesign and/or Adobe Illustrator)
  • Ability to use media tools and other technological methods to enhance the Office of Student Account communications

Additional Eligibility Qualifications

  • Hiring offers for this position are contingent on the successful completion of a background check


Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC

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