Share this Job

Student Services Coordinator (11869)

Date: Jan 16, 2023

Location: Washington, DC, US, 20010

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  


This position is responsible for providing collaborative support of all activities related to AU Central’s operations including administrative businessfunctions and student service functions.
Duties include but are not limited to: monitoring and reconciling Staff Assistant purchasing card, day to day oversight of supplies and office equipment, records retention, coordinating logistics for events/meetings, providing notary services, verification and certification of enrollment, , administrative support for first time nondegree registration, administrative support for student health insurance waiver and enrollement process,  sorting and distributing mail, technology support for the office and other duties as assigned.

Essential Functions

  1. Student Support Services: Provide administrative support for the first-time non-degree process. Collaborate with academic units and the AU Central Assistant Director to ensure timely processing of applications. Obtain and maintain DC Notary credential.  Provide notary services to students, faculty and staff of AU. Provide administrative support for student health insurance waiver process. Research and provide certification and verification of enrollment and degree requests from current students and alums.  Confirm details in Colleague and provide requested documentation for customer. Loan Deferment and background checks on behalf of current and former students.
  2. Day to Day Operations and Management: Monitor, inventory and order supplies for AU Central, calling for services (2FIX, HelpDesk, Facilities), screening and distributing mail , planning and coordinating events, including conference travel for AU Central staff, and update and maintain Student Services Coordinator policies and procedures documentation.
  3. Budget Administration: Process purchase orders/invoices/disbursement requests, travel expense reports, and other financial and procedural functions.   Manage and reconcile Staff Assistant purchase card and account.
  4. Technology Support: Responsible for AU’s document retention process. Provide technology support for AU Central staff.
  5. Other Duties as Assigned.

Position Type/Expected Hours of Work

  • Full Time - 35 hours per week.
  • Specialist A
  • Non-Exempt
  • This is a union-eligible position.

Salary Range

  • Commensurate with experience. 

Required Education and Experience

  • High school diploma or equivalent
  • At least two years of administrative and customer service experience, preferably in student service area.

Preferred Education and Experience

  • Bachelor's degree
  • Experience working in a higher education institution
  • Experience with Colleague Student Information System

Additional Eligibility Qualifications


  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 



AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Union Eligibility

This position is part of a collective bargaining unit represented by SEIU Local 500. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.


Nearest Major Market: Washington DC