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Study Abroad Advisor (17464)

Date: Oct 5, 2021

Location: Washington, DC, US, 20016

Company: American University


This position manages all aspects of a portfolio of study abroad programs within the School, including semester, intersession, practica, and summer abroad programs. This position supports the school’s student  population who participates in these programs and exchange students at both the undergraduate and graduate levels.. S/he acts as a primary advisor for his/her programs and recruits, enrolls, and prepares/receives students for study abroad on SIS’s programs by implementing information sessions, application procedures, admissions/visa processes, pre-departure orientations, re-entry programming, evaluation, and credit articulation. S/he supports incoming exchange students through application, admission, and visa processes, delivers orientation programs, and provides academic advising for incoming students. The incumbent serves as liaison between American University and appropriate external and internal constituencies in the management of all international programs.  This incumbent provides overall administrative oversight and management for their programs including website maintenance, student applications through Terra Dotta, and program recruitment. The position is also responsible for the collection, analysis, and presentation of student and program data in order improve all programs and guide the office’s future work.

This position reports directly to the Director of International Programs and Partnerships. Under the guidance of the Director, the incumbent manages budgets for summer international practica and seminar programs and serves as the primary point of contact for his/her programs. She/he works in collaboration with the Director of Experiential Learning in the management of any international practica programs and will work collaboratively with the faculty advisors of SIS study abroad programs.  This position liaises with other offices (ISSS, SIS Graduate and Undergraduate Advising, SIS Office of Experiential Learning, SIS Office of Financial Operations, Student Accounts, Financial Aid, Office of the Registrar, etc.) as necessary for operation of the portfolio of programs, program promotion, and the overall office administration.  The position will supervise 1 part-time student worker throughout the academic year. On average, the incumbent will manage 15-20 programs per academic year serving approximately 80 students.  This position is responsible for the implementation of study abroad policies and procedures.  The incumbent will serve as both an internal and external representative of the office as well as the primary on-call support for all program students.

Essential Functions

  1. Program Management: Manage the day - to – day activities of the undergraduate and graduate, semester, intersession, practice, and summer abroad programs for the School. Develop and implement pre-departure orientations for outgoing students, re-entry programming for returning students, and welcome programs for incoming students.  Oversee the student application process, review, and enrollment of students in study abroad programs; monitor the exchange balance of students and all corresponding reports, support the planning and administration of international faculty-led programs.  Support the development of and ensure compliance with School and University policies for each program. Conducts research, analyzes data, support the evaluation of programs and prepares reports for senior administration review
  2. Student Services and Advising: Provide student services for the School’s international programs and communicate with many departments at AU, as well as partner institutions abroad, on behalf of incoming and outgoing students.  Advise incoming and outgoing students on the School’s international programs and the resources available to them as students in the programs. Act as an emergency contact for the School for all students on summer abroad and semester abroad programs, as well as for those conducting independent projects abroad year-round. Provides DC-based and occasional on-site support for study abroad programs. Manage student billing, insurance procurement, credit articulation, and transfer credits for all programs through various offices across the University. Maintain a database detailing student international travel for academic purposes.
  3. Program Promotion/Marketing: Manage the publication of program marketing materials for School’s international programs for recruitment of students and overall awareness of programs in the AU/SIS community.  Write, edit, and design elements of web- and print-based materials, including the annual study abroad brochures, manage the office’s weekly bulletin, social media outreach, summer abroad websites, summer abroad program guides, and other marketing materials.  Promote programs through both informal and formal methods including: fostering faculty and staff relationships, information sessions, tabling sessions and responding to individual student inquiries. Manage multiple AU email accounts, social media accounts, and website access that are specific to the office in order to carry out all aforementioned responsibilities.
  4. Financial and Logistical Administration: Manage program invoices and coordinate payments to international partners and service providers, coordinate and process payments for international programs, and serving as a liaison between partners and SIS to address any concerns. Manage complex travel logistics for 4-5 faculty-led programs a year including: hotel and transportation reservations, meals, and partner fees.

Supervisory Responsibility

  • This position reports directly to the Director of International Programs and Partnerships within the School of International Service.  Approximately 1-2 Federal Work Study students may report to this position.

Work Environment

  • Occasional travel

Position Type/Expected Hours of Work

  • Full time
  • Coordinator/Analyst A
  • Exempt

Salary Range

  • $50,000 - $55,000

Required Education and Experience

  • Master's degree or equivalent
  • 4-6 years of relevant experience in, higher education, intercultural or international education, or relevant field
  • Experience working in intercultural settings is required
  • Demonstrated experience in program management, financial administration, complex logistics, decision making, and problem solving.

Additional Eligibility Qualifications

  • ​​​​​​Demonstrated ability to work effectively with diverse constituencies and across administrative lines is required;
  • Strong written, verbal and cross-cultural communication skills are required. 
  • Computer skills (particularly Excel and other Microsoft products) are required.
  • Must be able to travel domestically and internationally on an occasional basis.
  • Must be willing and available to occasionally work nontraditional hours to conduct student sessions/ events.
  • Strong communication/writing and organizational skills and attention to detail
  • Knowledge of the Microsoft Office suite products
  • The ideal candidate will be familiar with an academic setting, have an interest in and experience with the field of international relations/ international education, and have the ability to work as a team player.
  • The incumbent must also be flexible in being able to adjust to changing priorities and scheduling within a fast paced, student centered office environment. 
  • She/he must have well-developed organizational and time management skills.
  • S/he will work with the Director to implement goals of program growth and enhancement; support students, and to assess the School’s needs. 
  • The candidate should be able to perform basic office functions.
  • Hiring offers for this position are contingent on successful completion of a background check.
  • To ensure the health and safety of our community AU requires COVID-19 vaccinations for faculty and staff. Click here to learn more about our health and safety directive.


  • Click here to learn about American University's unique benefit options


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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