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University Police Dispatcher (10494)

Date: Jul 30, 2022

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.


The University Police Dispatcher performs telecommunications work under frequent stressful conditions. This position receives emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities. This position is also responsible for the maintenance of radio communications with American University Police Officers. The Dispatcher uses computer-aided dispatching system to manage service calls, two-way radio dispatching, and information collection. This position also monitors university security system including alarms and closed-circuit television cameras throughout campus. The incumbent gathers and analyzes information quickly and exercises judgment in dispatching patrol officers to incidents.

Essential Functions

  1. Dispatch Services- Receives emergency request for service by radio and telephone, determines appropriate response according to location and nature of problem and procedures of the department; receives non-emergency requests for service and provides appropriate response to callers; enters, records, tracks and updates service calls and police activity in the computer-aided dispatch system. 
  2. Alarm and Camera System Monitoring- Monitors and operates the university security system, dispatches officers to reset all active alarms. Monitors and operates fire alarm monitoring system, dispatches officers to reset all active trouble and fire alarms. Monitors University wide closed circuit television cameras, assesses camera events and relays information to officers.
  3. Information Services and Emergency Notification- Provides information to police officers, such as criminal histories, wanted checks, vehicle registration status; conducts emergency notifications upon approval from the Senior Director; provides information to the public and university community as requested.
  4. Access Control Services- Maintains and updates access control records, authorization lists, emergency contact numbers, alarm codes. Tracks restricted keys issued for temporary use.

Position Type/Expected Hours of Work

  • Full time
  • Specialist A
  • Non-Exempt

Salary Range

  • $22.95

Required Education and Experience

  • H. S. Diploma
  • 1-3 years experience involving public service/contact, preferably with an emergency response agency or dispatch center.

Preferred Education and Experience

  • Ability to operate a closed-circuit television (CCTV) camera and alarm monitoring systems. 
  • Knowledge of emergency response protocols

Additional Eligibility Qualifications

  • General knowledge of the methods of operation of telecommunication equipment and systems. 
  • Proficiency with records management systems, computer-aided dispatch (CAD), e-mail, word processing and data entry. 
  • Ability to work well in emergency situations and maintain composure in a stressful environment. 
  • General knowledge of the geography, street and road systems and location of landmarks in the District of Columbia. 
  • Ability to type 35 wpm. 
  • Ability to satisfactorily complete the University Police Dispatcher training program. 
  • Ability to obtain and maintain WALES/National Crime Information Center and Cardio Pulmonary Resuscitation (CPR)/First Aid Certifications
  • Hiring offers for this position are contingent on successful completion of a background check.
  • To ensure the health and safety of our community AU requires COVID-19 vaccinations for faculty and staff. Click here to learn more about our health and safety directive.


Current American University Employees:

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC