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University Police Dispatcher (12799)

Date: Jun 10, 2019

Location: Washington, DC, US, 20010

Company: American University


The University Police Dispatcher performs responsible telecommunications work under frequent stressful conditions. This position receives emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities, as well as maintenance of radio communications with American University Police Officers.  The Dispatcher uses computer-aided dispatching system to manage service calls, two-way radio dispatching, and information collection. This position also monitors university security system including alarms and closed-circuit television cameras throughout campus. The incumbent gathers and analyzes information quickly and exercises judgment in dispatching patrol officers to incidents.  

Work Environment
  • The University Police Dispatcher reports directly to the Supervisor of Police Communications
  • This position will not supervise any personnel
  • The Public Safety Communications Center operates 24 hours a day, 365 days a year
  • Work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, evenings, or nights
Position Type/Expected Hours of Work
  • 40-Nonexempt
  • Specialist A
Salary Range
  • $20.40/hr
Required Education and Experience
  • High school diploma or equivalent
  • One year of work experience involving public contact, preferably with an emergency response agency or dispatch center
  • General knowledge of the methods of operation of telecommunication equipment and systems;
  • Proficiency with records management systems, computer-aided dispatch (CAD), e-mail, word processing and data entry
  • Ability to work well in emergency situations
  • Ability to work well in a stressful environment
  • Ability to work shift work
  • Ability to work well with the public, responder agencies and co-workers
  • General knowledge of the geography, street and road systems and location of landmarks in the District of Columbia
  • Ability to speak distinctly; courtesy; tact
  • ability to type 35 wpm
  • Ability to satisfactorily complete the University Police Dispatcher training program
  • Ability to obtain and maintain WALES/National Crime Information Center and Cardio Pulmonary Resuscitation (CPR)/First Aid Certifications
  • Ability to perform multiple tasks simultaneously
Preferred Education and Experience
  • Experience operating a closed-circuit television (CCTV) camera system
  • Experience operating an alarm monitoring system
  • Knowledge of emergency response protocols
Additional Eligibility Qualifications
  • Once hired, must be able to pass an initial drug screen and additional random or scheduled drug screens
  • Hiring offers for this position are contingent on successful completion of a background check


Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us:

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC

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