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Web Services Coordinator (18240)

Date: Mar 6, 2023

Location: Washington, DC, US, 20016

Company: American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 


Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 


Learn more about American University by clicking here.  

About the Department/Unit

Library Systems and Assessment is a small team that makes sizable impact on both the day-to-day operations and long-term mission of the American University Library. We work with staff and faculty at every level and in every department of the organization to champion new technologies and enable data-driven decision making.  The team places a premium on creativity, collegiality and cooperation. We use our individual skills and knowledge creating tools and solutions for the entire library.


Reporting to the Library Systems and Assessment Administrator, the Web Services Coordinator provides management, and coordination for the American University Library’s web presence in support of Library and AU strategic objectives.  This includes primary oversight of the library website and other end-user platforms.  The position collaborates with the Resource Sharing and Discovery Manager to provide support for the full range of information resources and access across web and mobile environments, along with enhancing discoverability of library resources and services. This position conducts user research and assessment initiatives for the Library’s online experience.
The Web Services Coordinator is responsible for Library website and is the primary resource for developing and supporting end-user interfaces that create or enhance access to library resources and other services.  As part of the Library Systems unit, this position oversees and collaborates on integrated web services and evaluation of the user experience as it pertains to the website and discovery service.  The incumbent will implement, customize, and integrate web applications for the Library website and other web services platforms.  Develops or supports applications to optimize discoverability of third-party research content. Develops systematic processes for website usability testing. Ensures that websites are responsive and accessible.  Works with library staff to facilitate, coordinate, and communicate internal changes and developments with the Library website and discovery service. Works closely with external campus partners and stakeholders to ensure that the design, delivery, and operation of web services are optimal and in support of the needs of American University Library.  

Essential Functions

  1. Provides management for the design, development, implementation, and maintenance of the Library website and research portal. Implements, develops, or customizes web applications that will enable users to navigate library resources easily, and integrates and administers access protocols for 3rd party online library resources such as the library’s SpringShare suite of products.) 
  2. Conducts user experience testing to gain insights into user behavior and usage data to optimize the user experience with the library website. Collects and evaluates data from users and web analytics to provide the best user experience possible. 
  3. Provides oversight, management and testing meets web accessibility standard of web installations. Manages the migration and harvesting of content. Chairs the Library Web Advisory Team, working with other relevant stakeholders, and as such supports the web governance structure for the entire Library. 
  4. Serve as the data custodian (governance), (identity management) administrative and/or operational responsibility for the library website.. Provide additional systems support for library services such as ILLiad, Ares, and the library’s institutional repository. 
  5. Works as the Content Provider Lead (CPL) for the University Library and is the primary liaison with the Office of Technology (OIT) for the website. Serves as the Library’s representative on the Content Publishers Committee (CPC), which reports to the Web Steering Committee for the University. Collaborates closely with Library units, campus partners, external entities, and vendors to build bridges between the website and other platforms or online services.
  6. Performs other duties related to Library Systems as needed to accomplish the goals of the department, unit, and library; participates in library committees related to primary job assignment as appropriate.
  7. Other duties as assigned.

Position Type/Expected Hours of Work

  • Full Time, 35 hours/week.
  • Sr. Coordinator/Analyst A.
  • Exempt.
  • This position is union-eligible.
  • This position is expected to be available occasionally outside of their work scheduled as needed.

Salary Range

  • Commensurate with experience.

Required Education and Experience

  • Bachelor's degree or equivalent.
  • 2 years experience using a Content Management system to manage websites.
  • 2 years’ experience of progressively responsible experience including building or designing solutions for web based technology, working with cross functional teams, participating in project development, and leading progressively complex projects
  • Knowledge of current web innovations, technologies and best practices in web design, and web application security concepts, and web services with HTML5, CSS, and JavaScript ES2015.
  • Knowledge of current best practices accessibility, and Section 508 compliance.
  • Experience conducting user-experience analysis both through qualitative user observation and quantitative tools, particularly using Google Analytics.
  • Must possess excellent written and oral communication skills and be able to demonstrate past success working with multiple stakeholders in ways that were both inclusive and data-driven.
  • Must be able to demonstrate initiative, good interpersonal-skills, responsiveness, and strong problem-solving abilities.

Preferred Education and Experience

  • Master's degree or equivalent.
  • Experience with Microsoft SharePoint, CommonSpot, a Content Management System by Paper Thin, experience developing APIs.
  • Knowledge of server-side languages such as PHP or NodeJS.
  • Experience with databases, preferably MS SQL Server, PostgreSQL, or MySQL.
  • Experience developing user-centered applications integrating RESTful API’s and front-end libraries (e.g. jQuery, ReactJS, AngularJS, Angular 2+).
  • Experience with project lifecycles, source code management, and code reviews.

Additional Eligibility Qualifications


  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC