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ACC Student Technician

Date: Sep 1, 2021

Location: Washington, DC, US, 20016

Company: American University


The ACC Student Technician supports the operations of the Anderson Computing Complex (ACC) and School of Public Affairs (SPA) computer labs. The Student Technician ensures that all computers and printers in the computer labs are functional, and helps maintain a clean and quiet workspace for patrons. The incumbent also assists faculty in the instructional use of electronic equipment in the classroom and computer lab. Also, as a part of ACC, there is a MAC Lab with 10 MacPro computers which run a wide variety of multimedia development applications. Patrons use MAC Lab resources to edit videos, create podcasts, develop websites, create animations and motion graphics and even model 3D images.

Essential FunctionsLong Description

  2. ​​​​​Assisting technicians to update and troubleshoot computers and printers in the ACC and SPA labs
  3. Checking the condition of the computers and printers in the ACC and SPA labs
  4. Providing technical support to patrons
  5. Locating software, training, classrooms, and other resources for patrons
  6. The ACC staff provides close software, hardware and aesthetic support of User’s multimedia projects

Position Type/Expected Hours of Work

  • 20 hours per week

Salary Range

  • $15.20

Required Education and Experience

  • High school diploma or its equivalent.
  • Excellent customer service, interpersonal, organization, communication, and problem solving skills.
  • Strong attention to detail and the ability to prioritize and multi-task. Ability to work independently under minimal supervision.
  • Basic knowledge of troubleshooting computers and printers. 
  • Moderate knowledge of OS X operating system and Adobe CC.

Preferred Education and Experience

  • Experience using Mac and PC computers.
  • Expert knowledge of Adobe CC and FinalCut.

Additional Eligibility Qualifications

  • It is highly recommended that a cover letter and resume be submitted as attachments to the online application.

Learning Objectives

  • Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.
  • Digital Technology: Leverage existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. The individual demonstrates effective adaptability to new and emerging technologies.
  • Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from their mistakes.

Nearest Major Market: Washington DC