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Accommodations Assistant - Academic Support and Access Center

Date: Oct 6, 2021

Location: Washington, DC, US, 20016

Company: American University

Primary Duties

  1. Process exam requests through an online system, schedule proctors, and monitor testing rooms.
  2. Perform general office administrative tasks which include correspondence with faculty, staff and students, via email, phone, and in-person.
  3. Manage the day-to-day responsibility of the alternative format text process, including, monitoring the alternative text spreadsheet, requesting textbooks from publishers, as well as converting books to accessible formats for students.
  4. Captioning videos and writing transcripts as needed.
  5. Responsible for office administration when Accommodations Coordinator is unavailable
  6. Cover for proctors in exams rooms when necessary.
  7. This position will report to Christian DeBlois, Accommodations Coordinator, in the ASAC Exams Office.

Salary Range

  • $16.50 per hour

Required Education and Experience

  • Applicants must be enrolled in a full-time degree seeking graduate program at American University

Preferred Education and Experience

  • Experience in customer service environment
  • Experience with Microsoft Office Suite

Additional Eligibility Requirements

  • Excellent organizational and administrative skills
  • Attention to detail, and ability to meet deadlines
  • Ability to multi-task
  • Ability to work with minimal supervision
  • Excellent written, oral and communication skills


  • Each Accommodations Assistant will create a 20 hour/week schedule to complement the schedule of another Accommodations Assistant.
  • During the semester, Accommodations Assistant coverage between the positions is preferred to span from 7:45am-6:00pm Monday through Thursday, and 8:30am-5:00pm on Friday.
  • The Accommodations Assistant is expected to work an extended scheduled during final exam week; final exam schedule permitting.

Nearest Major Market: Washington DC