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Desk Receptionist (In Person)

Date: Nov 16, 2020

Location: Washington, DC, US, 20016

Company: American University

Summary/Objective

The Desk Receptionist (DR) is an undergraduate part-time student staff member of Housing & Residence Life and a member of the University’s Office of Campus Life. The Desk Receptionist fulfills a vital role in the residence hall system by helping ensure the safety of the halls, assisting residents with concerns, and welcoming guests and visitors. The DR is supervised by a Desk Supervisor with the support from the Assistant Director for Residence Life and is expected to work closely with other staff members (other DRs, Resident Assistants, Community Directors, Facilities Management Members, and University College Program Associates, etc.) within the building, as well as across campus.

Essential Functions

1. Administration • Turn in completed HR and payroll forms to the Desk Supervisor or Assistant Director for Residence Life • Be timely and professional in all written and verbal communications with Housing & Residence Life staff and AU community members. • Compile accurate and timely reports for supervisor as requested (shift logs, digital systems management.). • Complete and submit bi-weekly online timesheets on time. • Confront, document, and follow through on violations of published University and Housing & Residence Life policies, regulations, and procedures in an accurate and timely manner. • Treat information concerning staff and/or students with the utmost confidentiality.

2. Community Facilitation • Treat concerns of all customers with attentiveness and seriousness. • Serve as a liaison between students and the supervisor. • Maintain a working knowledge of the University’s facilities, services, and resources. • Ensure that the desk is clean, all binders and logs are in appropriate locations, and all supplies are stocked. 

3. Role Modeling and Policy Compliance • Be well versed in, personally abide by, and help enforce University policies including the Housing Agreement. DRs must also abide by all regulations in federal and local jurisdictions. • Understand that all actions of a DR (including those engaged in outside of the residence hall) are observed by residents, other DRs and staff members. DRs must hold themselves to a higher standard in all action. • Follow outlined emergency response protocol when necessary at the desk.

4. Facilities/Operations • Assist in the opening, closing, and staffing of the residence hall desks at break times. • Prepare and maintain accurate records regarding room changes, maintenance, damages, and policy violations. • Assist other Housing & Residence Life staff with no-show verification process, vacancy lists, room change, public area inventories, room inventory forms and other administrative processes as determined by the supervisor. • Follow proper key distribution procedures to maintain accuracy and security. DRs must not create or issue keys to anyone, including themselves, without following proper documentation procedures.

5. Customer Service • Maintain positive relationships with fellow Desk Receptionists, Resident Assistants, Community Directors, HRL staff, Facilities Management, and Program Associates. • Attend DR meetings to schedule desk shifts and receive additional training. • Maintain ongoing communication with Desk Supervisor, fellow Desk Receptionists, and Housing & Residence Life office by checking staff mail, phone messages, and e-mail messages daily. • Support efforts of front desk staff in creating a safe living environment for the residents.

6. Other duties as assigned • The nature of the DR position does not allow for all duties to be explicitly described. There will be times when hall staffs are requested to assist in an emergency or other unforeseen circumstance. These situations will be presented as thoroughly as possible at the time of need.

Salary Range
  • Day Hours (8 am - 10 pm) is paid at the rate of $15/Hour
  • Overnight Hours (10 pm - 8 am) is paid at the rate of $18/Hour
Required Education and Experience
  • Full time enrollment as an undergraduate (minimum 12 credits and a maximum of 17 per semester)
  • Cumulative GPA at, or above, 2.75 and term GPA at, or above, 2.5 (GPA’s must be maintained from the date of application until the date of separation)
Additional information

 

  1. This is a 5-month position from January 12, 2021 through May 10, 2021.
    • Spring 2021 start date – January 12 beginning @ 1 PM | Spring 2021 end date – May 10 @ 5 PM
  2. All Desk Receptionists must attend and fully participate in staff training in January prior to the start of the academic semester.
    • Spring 2021 training dates: January 12 – January 13
  3. All Desk Receptionists must participate in opening of the residence halls from January 14, 2021 – January 18, 2021.
  4. The residential front desks at American University are a 24-hour operation throughout the entire academic year. This position has “nontraditional” business hours and staff can work overnight (10:00pm-8:00am) and/or weekend hours.
    • Overnight hours will be paid at a different and higher rate


Nearest Major Market: Washington DC