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Graduate Research Center Student Assistant

Date: Nov 18, 2021

Location: Washington, DC, US, 20016

Company: American University


The Graduate Research Center (GRC) Student Assistant staffs the GRC desk, checks students in for study, answers phones, and maintains a welcoming environment for students to study.  In addition, they may work with the Library Building staff and Graduate Leadership Council to assist with events and emergencies. 

Essential Functions

The primary responsibilities of this position include:

  • Assisting with audiovisual equipment in the GRC
  • Troubleshooting common computer and printing problems
  • Checking in graduate students for their reserved study space and time
  • Providing internal library and campus directions and information
  • Managing the GRC space by enforcing library policies and maintaining an orderly environment

Position Type/Expected Hours of Work

  • This posiiton requires full on-site presence. 

Salary Range

  • $16.20/hour

Required Education and Experience

Prior administrative work experience, with excellent customer service, organization, communication, and problem solving skills. Ability to work independently under minimal supervision and complete projects by deadlines. Strong attention to detail and the ability to prioritize and multitask. Availability to work in the evenings and on weekends.

High school diploma or its equivalent. Graduate students preferred.

Preferred Education and Experience

Some experience with multi-line phone systems, familiarity with Microsoft Office, and basic technology troubleshooting skills. 

Additional Eligibility Qualifications

Applicants are encouraged to provide a cover letter and resume submitted as attachments to the online application.


Learning Objectives

1. Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in this process, and may demonstrate originality and inventiveness.

2. Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

3. Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

Nearest Major Market: Washington DC