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Information Desk Student Assistant - University Library

Date: Nov 18, 2021

Location: Washington, DC, US, 20016

Company: American University


The Information Desk Student Assistant staffs the Information Desk, answers phones, provides information to visitors about the library and the campus, fields room reservation inquiries from library users and prevents theft of library materials. The student assistant may also patrol the library building to ensure patrons’ compliance with library policies. 

The primary responsibilities of this position include:

  • Providing directions and making referrals to other library departments and campus offices
  • Reserving assistive technology rooms for pre-approved patrons and aiding students in creating collaborative workroom accounts and showing them how to use the system
  • Addressing patrons’ complaints
  • Troubleshooting printers and access to the internet connection
  • Managing the lost and found cabinet
  • Recording customer contact data and other statistics

Essential Functions

  • Excellent customer service, interpersonal, organization, communication, and problem solving skills.
  • Strong attention to detail and the ability to prioritize and multi-task in a fast-paced environment.
  • Ability to work collegially with members from all over the organization and to work independently under minimal supervision.

Work Environment

Onsite presence required

Position Type/Expected Hours of Work

  • 12-15 hours/week.
  • This position is only restrcited to AU current/enrolled studnets.
  • This position accepts FWS awards, however it is not a requirement. 

Salary Range

  • $15.20/hour

Required Education and Experience

  • High school diploma or its equivalent.

Preferred Education and Experience

  • Previous customer service experience
  • Experience with multi-line phone systems, familiarity with basic PC and Mac computer operations, Microsoft Office and basic troubleshooting skills.

Additional Eligibility Qualifications

  • Applicants are encouraged to submit cover letter and resume as attachments to the online application.


  1. Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.
  2. Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.
  3. Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

Nearest Major Market: Washington DC