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Interlibrary Loan Student Assistant - FWS

Date: Sep 15, 2021

Location: Washington, DC, US, 20016

Company: American University


The Interlibrary Services (ILS) Student Assistant supports the Library’s resource sharing activities through Interlibrary Loan (ILL) and Consortium Loan Service (CLS). The student assistant processes ILL and CLS requests, and tracks resource sharing usage data, fines, unclaimed loans, and shipped items. The incumbent may also assist with additional projects for the ILS department. 


The primary responsibilities of this position include:

  • Processing incoming and outgoing CLS book and article requests, as well as Document Delivery article requests
  • Shelving, retrieving, and transporting books and other print materials
  • Packaging and shipping outgoing library materials
  • Processing and checking in incoming materials
  • Digitizing chapter and article resource sharing requests
  • Uploading journal articles to patron accounts
  • Assisting patrons locate books in the stacks

Essential Functions

  • Excellent customer service, organization, communication, and problem solving skills.
  • Basic computer skills and the ability to lift up to 20 pounds.
  • Strong attention to detail and the ability to prioritize and multi-task.
  • Ability to work independently under minimal supervision.

Position Type/Expected Hours of Work

  • 10-12 hours per week
  • This position is FWS only

Required Education and Experience

  • High school diploma or its equivalent.

Additional Eligibility Qualifications

It is highly recommended that a cover letter and resume be submitted as attachments to the online application.

Learning Objectives

  • Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in this process, and may demonstrate originality and inventiveness.
  • Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.
  • Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.
  • Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

Nearest Major Market: Washington DC