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Media and Technology Services Student Assistant

Date: Nov 10, 2020

Location: Washington, DC, US, 20016

Company: American University

Summary 1

Applicants must be able to work ten (10) hours a week on-site at the American University Library in Spring 2021. During Spring 2021, this position will combine on-site and telework hours. Once American University resumes normal operating status, this position will move to fully on-site work.

The Media and Technology Services Student Assistant supports two services working out of a single service point. In this role, the Student Assistant staffs the desk, answers phones, provides excellent customer service, and answers general questions about the Library and patron accounts.

In Media Services, the Student Assistant supports faculty in the use of the media collection for teaching. The Student Assistant assists both in-person and remote users with the Library’s DVD and streaming media collections.

The primary responsibilities of this position include:

  • Managing and preparing film reservations
  • Assisting customers in finding films in the Media Services collection
  • Managing the department’s DVD collection, including preparing new DVDs for use, checking out the DVDs to patrons, and restocking the DVDs
  • Monitoring the video viewing area and screening rooms
  • Setting up classroom screenings
Summary 2

In Technology Services, the Student Assistant circulates and organizes the Library’s collection of technology equipment. The Student Assistant troubleshoots technology, supports technology reservations, and assists with new technology as needed.

The primary responsibilities of this position include:

  •  Updating laptops and maintaining the department’s collection of equipment
  • Charging Library equipment out to patrons and checking items in
  • Ensuring the items are returned on time and in working condition
  • Spot checking the collection to monitor for lost or misplaced items 
  • Basic troubleshooting of equipment and reporting of broken items
Learning Objectives

1. Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in this process, and may demonstrate originality and inventiveness.

2. Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.

3. Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

Position Type/Expected Hours of Work
  • 12-15 hrs/week
Salary Range
  • $15.00/ hour
Required Education and Experience

Educational Requirements:

  • Current student at American University, high school diploma or its equivalent.


Minimum Requirements:

  • High level of honesty and integrity, with excellent customer service, interpersonal, organization, communication, and problem solving skills.
  • Ability to work independently under minimal supervision and handle monetary transactions.
  • Strong attention to detail and the ability to prioritize and multi-task in a fast-paced environment.
  • Ability to lift books and push carts of up to 50 pounds.
Preferred Education and Experience
  • Familiarity with the Library of Congress call number system.
  • Experience with Microsoft Excel, multi-line phone systems, as well as basic troubleshooting skills. Experience with Mac and PC computers, DVD players, and other audio visual equipment is desirable.
  • Federal Work Study encouraged but not required.
Additional Eligibility Qualifications
  • It is highly recommended that a cover letter and resume be submitted as attachments to the online application.

Nearest Major Market: Washington DC