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Print Center Student Assistant

Date: Nov 18, 2021

Location: Washington, DC, US, 20016

Company: American University


The Print Center Student Assistant staffs the Print Center and assists Library patrons with printing, computer operations, photocopying, scanning and wireless network access.


The primary responsibilities of this position include:

  • Troubleshooting printers and access to the internet connection and helping patrons install wireless printing software
  • Maintaining the print center by restocking paper and other supplies
  • Providing directions and making referrals to other library departments and campus offices
  • Addressing patrons’ complaints
  • Recording customer contact data and other statistics
  • Helping patrons register their ID/printing card to the printing system
  • Assisting patrons with printing funds issues

Learning Objectives

1. Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in this process, and may demonstrate originality and inventiveness.

2. Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

3. Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

Position Type/Expected Hours of Work

  • 7-12 hours/week, FWS accepted, but not required.
  • Onsite presence is required.
  • This job position is restricted to current/enrolled American University students only

Salary Range


Required Education and Experience

  • High school diploma or its equivalent.

Preferred Education and Experience

  • Working knowledge of technology and software that goes beyond the minimum requirements.

Additional Eligibility Qualifications

  • Excellent customer service, interpersonal, organization, communication, and problem solving skills.
  • Strong attention to detail and the ability to prioritize and multi-task in a fast-paced environment.
  • Ability to work collegially with members from all over the organization and to work independently under minimal supervision.
  • Knowledge of basic PC and Mac computer operations, including MS Office and Google Drive files, and familiarity with basic computer image and document file formats (pdf, jpg, png).
  • It is highly recommended that a cover letter and resume be submitted as attachments to the online application. 
  • Ideal candidates will have availability Sunday-Friday between the hours of 8am-6pm.

Nearest Major Market: Washington DC