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SPA Office of Student Services Attendant

Date: Apr 26, 2019

Location: Washington, DC, US, 20016

Company: American University

Summary/Objective

The School of Public Affairs (SPA) Office of Student Services Attendant responsibilities include:

  • Supporting Office Manager as point of contact in SPA for students, faculty, staff, and visitors in Kerwin Hall
  • Checking-in students for graduate, undergraduate, and career center advising appointments
  • Greeting prospective students and connecting them with graduate student ambassadors
  •  Providing excellent customer service by answering routine queries about SPA, providing directions, and answering inquiries about major events on campus
  • Scheduling appointments and daily drop-in sessions for advisors
  • Maintaining inventory list for the Office of Student Services (Kerwin Hall 106 & Kerwin Hall 102)
  • Supporting and maintaining the Kerwin Hall lobby layout
  • Supporting and maintaining the Office of Student Services
  • Signing for and distributing mail for the Office of Student Services
  • Assisting the Director of Recruitment in preparation for special events
  • Providing support to graduate and undergraduate advisors
  • Performing other tasks as assigned

Position Type/Expected Hours of Work

  • This position is open and available to students with and without a work study award   
  • Applicants are highly encouraged to submit the following: resume and  work availability when submitting their application
  • Note: During the academic year the Student Services office & desk will be open 9am-5pm Monday-Friday with possible evening hours dependent on need 
  • During the summer hours will be 9am-5pm Monday-Friday
  • Multiple positions are available immediately for current students who are available to work a minimum of 10 hours per week

Required Education and Experience

  • Position requires customer service experience with strong interpersonal skills and an ability to interface professionally with alumni, parents, staff, faculty, and students
  • Requires ability to work independently with minimal direction and ability to work cooperatively with others
  • Eligible candidates should have knowledge of Microsoft Outlook, Word, and Google documents
  • Preference will be given to SPA students


Nearest Major Market: Washington DC

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