Ticket Office and Events Associate
Date: Jan 3, 2023
Location: Washington, DC, US, 20016
Company: American University
Summary/Objective
Essential Functions
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Prepare performance venues (including support of stage set-up, when necessary) and lobby areas for shows and events.
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Ensure that all performance venues and lobby areas are left in a tidy manner after all shows and events (i.e. picking up programs, trash, calling for cleaning services).
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Coordinate VIP, media/press, reserved and handicapped seating.
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Act as a liaison and maintain contact with events management staff and coordinators throughout performances and events (including tech, backstage, Ticket Office Supervisor, front of house, and all visiting event coordinators).
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Act as the immediate contact person for undergraduate event employees.
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Remain available and visible to patrons and undergraduate staff throughout performance to solve any problems that may arise;
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Responsible for balance between comfort of patrons and adherence to theater policies.
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Contact AU Department of Public Safety in case of emergency.
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Other duties as assigned.
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Project a professional manner to events management staff and patrons.
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Adhere to dress code and all event policies.
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Create an environment where patrons feel valued and supported.
Work Environment
The Katzen Arts Center is a team-based workspace, focused on building a collaborative, professional working and learning environment. Attire is business casual, with occasionally more formal attire pending event needs.
Position Type/Expected Hours of Work
Weekly shifts in the Katzen Ticket Office are available during normal business hours (M-F, 11am-4pm), guaranteeing a consistent number of hours per week to interested candidates. Event hours typically take place Thurs-Sun in the afternoon and evenings and can vary dramatically subject to the event scheduled and individual event requirements.
Preferred Education and Experience
- An interest in the performing arts is desirable.
- Previous experience in the performing arts or customer service - particularly in a supervisory role - is a plus.
Nearest Major Market: Washington DC