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University Center Operations Assistant

Date: Jun 9, 2021

Location: Washington, DC, US, 20016

Company: American University


Under the direction and leadership of the Assistant Director of Facilities and Event Services, and supported by the University Center team, Operations Assistants are expected to be exemplary, especially in levels of maturity, responsibility, judgment, conduct, and scholarship. The Operations Assistant oversees the operation of the University Center “footprint” (defined as the Mary Graydon Center, Butler Pavilion, Quad, Amphitheater, and outdoor tabling locations) throughout the day, and acts on behalf of the University Center professional staff during evening and weekend hours, as well as in their absence. The Operations Assistant interprets and implements department and university policies while overseeing building operations, meeting & event support, information desk/phone line and a variety of programs and services. The following requirements, duties and responsibilities are expected of all Operations Assistants.

Job Responsibilities

  • Oversee daily building operations while on duty with a specific emphasis on the responsibility for general cleanliness, maintenance, event/meeting set-up/breakdown; overseeing services & programs and security & safety of building occupants
  • Perform and verify the setup and equipment requested is complete (and clean) in the exact manner as described on the setup report (unless otherwise directed)
  • When possible, perform future setups requested according to and described on the setup report (work ahead)
  • Assist event coordinator(s) with any additional or requested program needs
  • Perform storage space, building, and event walkthroughs during each shift
  • Maintain order and inventory in all storage areas under the guidance of a Team Lead or University Center Staff

Other Duties

  • Keep updated Operations Assistants Reports (OARs) which highlight issues with maintenance & custodial, meeting and event information & attendance counts, student personnel, and building rounds. This includes reaching out to the Assistant Director and other campus partners for any pertinent issues.
  • Serve as a resource for the University Center footprint, respond to questions, provide information & directions to areas on campus, display exemplary customer service and utilize effective decision-making ability
  • Be proactive in the establishment of polices and make appropriate recommendations regarding pertinent issues working with the Assistant Director
  • Assist in managing, maintaining, and hanging advertisements as directed in designated spaces in the University Center footprint.
  • Be familiar with University Center footprint – information, setups, offices, AV needs

Other Duties

  • Be familiar with workflow of the day and the events taking place in the University Center footprint
  • Answer the main University information line, directing calls and answering questions to the best of your ability
  • Tend to information desk while assisting staff, faculty, students, and guests with inquiries
  • Oversee information tabling procedures for the University Center footprint
  • Be able to address emergency situations, disturbances, and alarms.   If a situation arises beyond the scope of control, coordinate with the staff on duty and/or Public Safety should be notified for intervention/additional support for emergency situations
  • Perform opening and closing procedures at the beginning and end of each day, if applicable
  • Follow all policies and procedures as outlined in the Operations Assistant handbook
  • Stay alert and informed on university events and procedures to provide the highest level of service for faculty, staff, and guests 

Hour and Salary

  • 10 hours a week at 15.20/hr

Job Requirements

  • Successful candidates must be in good academic standing with a cumulative GPA of 2.5 or higher
  • Must be currently enrolled at the American University with a valid AU email account
  • Must be willing and able to lift items up to 25 lbs.
  • Flexibility to work days, nights, and weekends for 8-10 hours per week
  • Ability to work with diverse populations
  • Customer service, positivity, patience, flexibility, and can-do attitude are required

Nearest Major Market: Washington DC